Contact us

Our dedicated support team is available to assist you with any questions or concerns about Birch Wealthholm. Whether you’re seeking information, have registered, or actively use the platform, we’re committed to providing professional, personalised assistance whenever you need it.

How to contact us

We provide fast, accurate support for all matters related to your account and experience with Birch Wealthholm. Our team operates Monday to Friday during standard business hours (CET) and prioritises every inquiry with care and professionalism. Common areas where we can assist include:

• Account registration, verification, and complete account management, including profile and risk‑setting adjustments
• Technical assistance with platform use, application functionality, or troubleshooting
• Questions regarding deposits, withdrawals, processing times, and supported payment methods
• Detailed information about platform features, investment strategies, AI algorithms, and available trading tools
• Feedback, suggestions, and ideas to help improve and expand the platform
• Support for any additional enquiries, from general questions to personalised assistance

Sign up

Use the secure contact form below to submit your inquiry. Please complete all relevant fields so we can process your request accurately and efficiently. On business days, responses are typically provided within 24 hours and often sooner. For urgent technical matters, live chat support is available on weekdays from 9:00 AM to 6:00 PM.

Contact information

Email: [email protected]

Address: 459 Granville St, Vancouver, BC V6C 1T2, Canada

Our goal is to make your experience with Birch Wealthholm as smooth, convenient, and successful as possible. We place great importance on clear communication, transparency, and solution‑oriented support. You can contact us via the form below, by email, or, in selected cases, by phone. Your satisfaction and security are our highest priorities.